Caffè Toscani’s Shipping Policy
Shipment processing time
All orders are processed within 2 working* days. Otherwise we will notify for any delay by email.
*On weekends or holidays we are close. If Caffè Toscani’s Shipping Team is experiencing a high volume of orders, unfortunately you should expect some delays.
We will notify in advance. Don’t worry 🙂
Shipping rates and delivery estimates
Shipping charges for your order will be calculated** and displayed at check-out.
Estimated delivery time
5-15 business days
2-5 business days
** our shipping services may vary to shipping location limitations by carrier partners. Prices calculated per KG per item.
Each order will be shipped from the nearest location to your delivery address. Please contact us to confirm return location accordingly.
Shipment confirmation and order tracking
Each order comes with a shipment confirmation and tracking number sent to you by email from Caffè Toscani’s Online Store after purchase.
Customs, duties, and taxes
Caffè Toscani is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Caffè Toscani is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim and please remember take pictures to prove the damage. Do not use any damaged product.
International Shipping Policy
We ship internationally. Shipping cost will adjust accordingly and visible on our checkout page.
Caffè Toscani offer returns, to start the return process please contact us by using the contact form on our website. You (the client) must pay for cost of shipping to return products to the provided address. We will review each case and offer you an exchange or coupon code if suitable.
If we accept your claim, you may also be entitled of full refund to the same credit card used on our online store usually within two weeks.
For more information, email support to https://caffetoscani.com/contact/
Buy more product online at our official store https://caffetoscani.com/